Free shipping in the US on orders $100 or more only on this deal
We hope you love every item you receive from CONNETIX, but if you would like to return your item(s) for any reason we are more than happy to help. The following conditions do apply:
Disclaimer:
CONNETIX at their discretion have the right to reject returns outside the return period or items which are returned that have been used and not in their original condition (including all original product packaging).
We take immense pride in the quality of our tiles and a lot goes on behind the scenes at CONNETIX to ensure that all our products are free of any manufacturing or other defects, but sometimes on rare occasions mistakes are made and items slips through our quality control processes. We understand this can be less than ideal and therefore appreciate the opportunity to work with you to resolve any matters on a case by case basis.
Products are considered faulty if they are received damaged, or if they break within 30 days of receiving your order. Warranty does not apply if damage is caused by:
If you receive a faulty or damaged item simply email support@connetixtiles.com. Please ensure your email includes the following information
We will aim to respond to your request for assistance within 3 business days. If needed we may request additional photos/videos before a resolution can be proposed. All concerns are reviewed on a case by case basis.
CONNETIX will do its best to offer like for like replacement for any tile that they deem unplayable, damaged or faulty.
Due to the nature of the material our tiles are made from they can sometimes become marked during the manufacturing or packing processes. These slight imperfections are somewhat unavoidable and if they do not affect the playability of the tile they may not necessarily be considered for replacement.
If replacements / exchanges or returns are being conducted due to CONNETIX sending out the wrong item or a faulty or damaged item, CONNETIX will cover all shipping costs involved.
Please do not send your item back to CONNETIX without contacting us first via support@Connetixtiles.com. The returns process will then be emailed directly to you based on your location.